We needed the internet asap to be able to use our wifi calling on our cell phones to make medical appointments for my husband who was recently critically injured at work. Julia was very friendly in understanding our situation and did everything and then some in her power to get us quickly set up and went out of her way to help us apply for a grant that would help us pay for the internet set up, equipment, and internet bill. Steve was at our house the next day to install the equipment and to get everything up and running quickly. He also brought us a laptop that was gifted to us through the grant and helped me set it up. I truely appreciate all this company has personally done to make sure we had everything we needed in such a hard time in our lives.